Report radio interference
Source: Zuständigkeitsfinder Schleswig-Holstein (Linie6Plus)
Service Description
If you suspect radio interference, you can report it to the testing and measuring service of the Federal Network Agency.
The Federal Network Agency (BNetzA) is a higher German federal authority within the portfolio of the Federal Ministry of Economics and Climate Protection (BMWK). The BNetzA's testing and measuring service will advise you on the causes of radio interference or electromagnetic incompatibilities.
If you report radio interference and the BNetzA also suspects this based on your information, the testing and measuring service will determine the source of the interference on site using special measuring and direction finding vehicles and initiate remedial measures.
Rule out device defects or operating errors before reporting
You do not need any previous technical knowledge to report radio interference.
However, before contacting the radio fault reception, please check that your fault is not due to one of the following common causes:
- a defect in your device or an operating error,
- an insufficient radio supply,
- an inadequate antenna
or
- a defective antenna connection cable.
In these cases, the radio fault reception is not the right contact.
In the event of mobile phone, telephone or Internet faults, first contact your telephone, mobile phone or Internet provider. This will allow you to rule out the possibility that your telecommunications provider is experiencing interference.
Triggers for radio interference
In everyday life, interference signals can manifest themselves, for example, as
- crackling on the radio,
- frozen TV pictures on the TV screen,
- device malfunctions or
- interference with Internet reception.
Radio interference can be caused, for example, by
- Defects or ageing effects in electrical appliances and radio equipment,
- improperly installed satellite systems,
- devices whose operation is not authorized in the European Union.
It is therefore important that your devices bear a CE mark and are operated as intended.
Radio interference can also endanger public safety if it interferes with the radio communication of emergency services, police, fire departments or air traffic.
You can report radio interference online or by telephone to the testing and measuring service of the Federal Network Agency (BNetzA).
Teaser
If you suspect radio interference, you can report it to the testing and measuring service of the Federal Network Agency.
Process flow
You can report radio interference online or by telephone to the radio interference hotline of the Federal Network Agency (BNetzA).
Online:
- Please first check that there is no technical defect in the device or an operating error.
- If you still suspect radio interference, go to the website of the federal portal "verwaltung.bund.de" and open the online form for reporting radio interference. This will guide you step by step through the necessary information. You can also enter information on the interference times.
- If you have recordings documenting the interference, for example photos of the disturbed television picture or audio recordings of the disturbed radio reception, you can upload these as a file.
- The BNetzA will then contact you if there is interference and usually arrange an on-site appointment to determine the source of the interference.
Telephone:
- Please first check that there is no technical defect in the device or an operating error.
- Call the BNetzA's radio interference hotline.
- Please describe as precisely as possible on the phone:
- what is being disturbed,
- what effect the interference is having,
- how often and at what times does the interference occur?
- The staff at the BNetzA's radio interference hotline will advise you and discuss the next steps with you.
Requirements
none
Which documents are required?
none
What are the fees?
There are no costs.
What deadlines do I have to pay attention to?
There is no deadline.
Processing duration
Processing time: 1 - 5 DaysAs a rule, the faults are processed within 5 days.
Legal basis
Appeal
No legal remedy is provided for.
What else should I know?
There are no indications or special features.
Author
Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway (BNetzA)
Forwarding service: Deep link to the original portal
The text was automatically translated based on the German content.
